LDV Dealer Award
Dealer awarded for extra effort in supporting LDV van owners
Following the collapse last year of van and minibus maker LDV, many owners of the 115,000 in service, including those in the Carlisle area, were left uncertain about how they would be able to keep their vehicles on the road.
Local LDV dealer Solway DAF was determined to support its many loyal customers and the extra lengths to which it has gone in the past 12 months to do that have been recognised by a special ‘Extra Mile’ award.
Parts distribution company Multipart, which is responsible for providing LDV parts support nationally, made the award at a presentation at the Solway DAF premises on Kingstown Industrial Estate to Parts Manager Ken Cookson.
Brendan Leach, Multipart Director responsible for the LDV parts business, said: “This award is aptly named because it recognises the extraordinary effort made by Solway DAF to keep customers happy and keep their LDV vehicles earning.
“LDV’s demise left many owners in a dilemma. Do they simply let those valuable vehicles go out of revenue-earning service prematurely, with the significant cost that this would entail? Or do they keep them functioning effectively and efficiently. We recognised this problem and encouraged all 80 LDV dealers around the UK to go that extra mile to keep those vehicles on the road.
“That has been a true test of customer commitment and has involved a sustained and substantial investment in parts stocks and a lot of hard work. Working with the LDV dealers, we’ve even been able to significantly reduce the costs of parts for the older Convoy and Pilot models.
“That joint commitment has been recognised by many LDV vehicle owners who now know that they can continue to enjoy good parts and service support from their local dealer. And it’s been recognised too by the Extra Mile award, which has been made to reward this exceptional performance.”
Speaking at the presentation of the award, Ken Cookson – Parts Manager at Solway DAF said: “We are delighted to have earned this Extra Mile award from Multipart. Everybody in our parts team is totally committed to supporting our many customers in the area and to ensuring that they can continue to operate their LDV vans and minibuses for years to come. Our parts service for this product is second to none and customers can be totally confident that they will continue to receive our 100 per cent backing!
“As we also hold the VANfit all-makes parts franchise we can also provide parts and service support for all the other major makes of van,” he added. “For anybody running a variety of different makes this provides a one-stop-shop to meet all their parts and service needs at highly competitive prices.”
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