|New Prospect Vehicle Customers||Consent|
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
We may process your personal information to comply with our legal requirements (for example to register your truck with the DVLA).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
How do we share this information?
We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: roadside assistance service providers, customer contact centres, direct marketing communications agencies and consultants, market research and market analytics service providers, our legal and other professional advisors.
We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (e.g. you are a customer or the registered driver of a leased or other vehicle purchased from us), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for a number of reasons including where the vehicle warranty or lease expires, or we have been made aware that you no longer own or drive that vehicle.
The only exceptions to the periods mentioned above are where:
• the law requires us to hold your personal information for a longer period, or delete it sooner;
How can I manage the information we hold about you
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request.
You have the right to:
18. Ask for a copy of the information that we hold about you;
19. Correct and update your information;
20. Withdraw your consent (where we rely on it). Please see further How do we use this information;
21. Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
22. Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
23. Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.
In the case of a subject access request or a request for information, please be aware that if your request is unfounded or excessive, we may still charge a fee or refuse to act on the request.
Please also be aware that when we remove your data from our system, either after the periods of time mentioned previously in this document or at your own request, your data is permanently removed from our system and may affect any future subject access requests that you make.
You can exercise the above rights and/or manage your information by contacting us using the details below:
Post: Solway DAF, Kingstown Industrial Estate, Carlisle, Cumbria. CA3 0HD
If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Manager at email@example.com
If you are unhappy, you have the right to lodge a complaint with Information Commissioner’s Office, the data protection regulator in the UK, details below:
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Call: 0303 123 1113
Cookies are text files that identify your computer (through what is known as an IP address) to our server. For information about what we use these for refer to section 2. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your internet browser. With most browsers, this facility can be reached via the ‘tools’ (e.g. Internet Explorer), or ‘edit’, or “task” (e.g. Netscape) menu. If you have any problems finding this area, the ‘help’ function within your browser will be able to provide assistance. You can also find more detailed information about cookies and how to manage them on http://www.allaboutcookies.org If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
Solway Vehicle Distributors Limited, Kingstown Broadway, Kingstown Industrial Estate, Carlisle. CA3 0HD, UK. Registered in England and Wales – No. 1393710
Solway Vehicle Distributors Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 711360). You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. Solway Vehicle Distributors Limited is a Credit Broker not a lender.
Mon - Fri 7.30 - 22.00
Sat 7.30 - 14.00